Membership & Account Support
How do I renew my membership?

To renew your membership:

1. Log in to your member account using the email address associated with your membership.
2. Click on your profile name in the top-right corner of the website.
3. Select View Profile.
4. If your membership is due for renewal, you will see a Renew until [date] button.
5. Follow the prompts to complete payment securely online.

Once payment is processed, your membership will automatically renew and a confirmation email will be sent to you.

How do I update my profile information?

To update your profile details:

1. Log in to your member account.
2. Click your name in the top-right corner and select View Profile.
3. Click the Edit Profile button.
4. Update your contact information, organization details, preferences, or other profile fields.
5. Click Save when finished.

Keeping your profile up to date ensures you receive important communications and event information.

I forgot my password. What should I do?

If you forgot your password:

1. Go to the website login page.
2. Click Forgot password.
3. Enter the email address associated with your account.
4. Follow the instructions sent to your email to reset your password.

If you do not receive the email, please check your junk/spam folder.

Event Registration
How do I register for an event?

To register for an event:

1. Visit the Events section of the website.
2. Select the event you wish to attend.
3. Click the Register button.
4. Follow the registration steps and complete payment if applicable.
5. A confirmation email and receipt will be sent once your registration is complete.

Some events may require you to log in before registering.

Can I register multiple attendees?

Depending on the event settings, you may be able to register additional guests or colleagues during the registration process.

If group registrations are available, you will see an option to Add Guest or Register Another Attendee.

How do I know if my registration was successful?

After registering, you will receive a confirmation email containing:

• Event details
• Registration confirmation
• Payment receipt (if applicable)

You can also view your upcoming events by logging into your member profile.

Invoices & Receipts
How do I download my invoice or receipt?

To download invoices or receipts:

1. Log in to your member account.
2. Click your profile name and select View Profile.
3. Navigate to the Invoices and payments section.
4. Select the invoice or payment record you wish to view.
5. Click View or Download PDF.

You can print or save the document for your records.

Why is my invoice missing billing information?

Invoices and receipts pull information directly from the profile associated with the registration or membership account.

To ensure complete billing details appear:

• Make sure your profile information is fully completed before registering.
• Verify your organization name, address, and contact details are accurate.

Who do I contact if I need assistance?

If you experience any issues with your membership, profile, event registration, or payments, please contact our office/team for assistance.

We are happy to help.